My Item hasn't arrived in time

If your item doesn't arrive on the first day of your rental, you should contact your lender immediately. As a renter, you are entitled to a full refund if your item does not arrive on time. However, to receive a full refund in this situation, the renter must return the item within 24h of delivery. A partial refund might be more appropriate if an item is returned later than this. If the item is kept longer than the number of days of the original rental, the lender can charge you late fees.

If an item is delivered late and the renter keeps the item for longer than the rental period, they are liable for paying late fees to the lender, and will not be eligible for a refund.

You can request a refund or organize to change your rental dates by contacting the lender.

If you have spoken to your lender and have been unable to come to an agreement, please reach out to [e-mail] for support.