Postal Guidance - Renters

All users have the option to arrange collection or send their rental directly to the user.

Please keep in mind that all rentals should be sent back on the last day of rental.

Before posting your rental, don't forget to take photos showing proof of condition. Read more about proof of condition in our FAQ “Proof of Condition - Renter”.

Postage type:

Which postal or delivery service to use is up to you, we do advise using the below options:

Which postal or delivery service to use is up to you. We do advise using delivery that is fully tracked, and always ensure insurance cover is equivalent to the RRP of the item. If your rental is returned without the correct insurance cover, the renter will be liable for the cost of the item RRP.

Tips for safe postage:

• Make sure to always include a return address on all parcels. If the item cannot be delivered due to for example the address being wrong, it will be returned to the sender (you). If the postage provider does not have a return address, you might never receive the item, which will be considered undeliverable. Please check with your postage provider how to provide a return address with your parcel. If an item is lost during postage, you are liable to compensate the lender for this. Most postage providers do not compensate in situations where the item was deemed undeliverable.

• Send all items insured. If your item gets lost or damaged during postage, it is the sender's responsibility to compensate for this.

• Ensure the renter's address is correct and written clearly. If the address is illegible, the postal provider might return it to the sender, and the renter could be eligible for a refund.

• Package rentals appropriately. Make sure all items are packaged well and protected during postage. This is especially important for more delicate items.

Sundays and Bank Holidays:

When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on a Sunday, you must send your rental first thing Monday. Ensure this is Priority Delivery so it is swiftly returned to your lender.

The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your lender that you will return this the day after the Bank Holiday with Priority delivery.

If your lender is not happy about this, you will need to extend your rental request to the following day, and return your item then.

By Rotation is not liable for any postal fees nor do we cover loss of item costs from any postal service. We can support you with guidance on how to reach out to delivery services.

By Rotation is not liable for any postal fees nor do we cover loss of item costs from any postal service. We can support you with guidance on how to reach out to delivery services.