Cancelled Order

If the rental has yet to be accepted, you can cancel the rental request at any time and your payment will be released back to you.

If the rental has been accepted, you can cancel the rental up to 48 hours before the start of the rental period. This refund will take up to 8 business days, depending on your bank.

If you wish to cancel your order less than 48 hours before the rental period begins, you will not be issued a refund. You may in this instance contact the lender to see if you can come to an arrangement. If the item has not been sent out yet, we advise the lender to refund the postage and cleaning fee.