Refund Request

If you are looking to request a refund from your lender, you can do this directly within the Rental Portal in the app.

If you click 'Request Refund' within the rental agreement this will prompt you to put in the value you wish to request. The lender will then need to approve. Once approved, payment will take up to 8 working days.

We always advise speaking to the renter first to communicate you will be requesting a refund with any relevant photos. Communication is key.

If you have sent a request for a refund you believe you are entitled to, and the lender has not responded to it within 72h, then please email [e-mail] with the reason for the refund and we can assist.

All invoices as agreed by users and processed are final. By Rotation will not support the refund of this payment and users will not be able to retract such an agreement.