Returning your Rental

Depending on the agreement you have with your lender, you can make your return in two ways:

• In-person return (we always suggest a public setting)

• Postage/Delivered returns.

Postage returns:

All items should be posted back on the last day of rental to be delivered no later than within 3 business days (as stated for USPS Priority Mail offering).

The responsibility of return falls with the renter. We, therefore,recommend sending all items tracked and insured up to the items RRP. If an item is lost or damaged during postage, it is the renters responsibility to compensate the lender for their loss. If an item is insured, the renter can claim this cost back from the postage provider.

All tracking details and proof of postage should be sent to the lender as soon as the item is posted.

Late Returns:

If a rental is sent back later than the agreed rental dates, Lenders have the right to charge Renters a late fee. Read more about late fees.

Sunday's and Bank Holidays:

When requesting and approving a rental, please ensure you factor in Sundays and any Bank Holiday periods, as postal services will take longer. If your rental ends on a Sunday and your chosen postal provider does not provide service on a Sunday, you must discuss this with your lender before booking and coming to an agreement.

The same applies if your rental has ended on a Bank Holiday. You will need to communicate with your lender to see if they are okay with you returning the item on the next working day, or if you need to extend the rental period.